Shipping & Returns

Shipping



When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Returns Policy



UNUSED ITEMS You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received the wrong item,etc ).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

DEFECTIVE ITEMS Your product is guaranteed for all defects in material and workmanship for the periods shown below.

Boards  1 year                           Foam products  6 months     Accessories 2 months        

Inflatable products 2 months        Coolers  1 year

In the event the product you have purchased has missing or damaged parts, or if you encounter warranty issues, just let us know and we will do everything we can to fix it. To process warranty claims go to HELP@nashmfg.com to upload pictures and explain your problem. In order to assist your customer service rep, please have the following available :

Product, part number, and description of problem. Pictures are always best.

We are committed to customer satisfaction and continuing our efforts to earn your future business.

 

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